Business info
What the front desk knows about Toitures Boréal. It reads this live.
Business
What the AI gives out when a customer asks who you are and how to reach you.
Hours
What the AI tells customers and the outer bound for bookings. It still answers every call and text, day and night.
- Mon–
- Tue–
- Wed–
- Thu–
- Fri–
- Sat–Estimate visits only
- SunClosed
- Remembrance DayMon Nov 11Open as usual · Not a statutory holiday in Québec
- HolidaysDec 24 – Jan 4Closed · Back on Monday January 5
Québec holidays are proposed each year for you to confirm. The AI repeats your reason and never adds to it.
Service area
Inside the radius the AI books an estimate visit. Outside, it offers an aerial estimate or a virtual appointment.
Every customer address on record, the condo portfolio counted once.
Languages
The AI answers each customer in their language and keeps it for the whole thread.
Quiet hours
The AI starts nothing then: no calls, follow-ups or reminders. Replies still go out.
In the customer's time zone. Replies to a customer who just wrote still go out.
Answers
Facts the AI may tell customers, in its own words and their language. It uses only confirmed answers; a promise is never rounded or softened.
- What the treatment isWhat is roof rejuvenation?
A plant-based treatment sprayed on asphalt shingles that restores their flexibility and holds the granules in place. It adds years to a roof that is aging but not leaking, for a fraction of the cost of a new roof.
ÉGConfirmed by Étienne · Sept 3·14 uses in October - WarrantyIs there a warranty?
Every rejuvenation treatment comes with a 10-year written warranty on the treatment. A 15-year extended warranty is available for $290.
ÉGConfirmed by Étienne · Sept 3·9 uses in October - Payment methodsHow can I pay?
Interac e-transfer, cheque, or card on site after the job. Roof work takes a 50% deposit when you sign; the balance is due 10 days after the job.
SLConfirmed by Sophie · Sept 4·6 uses in October - How soonHow soon can you come?
Estimate visits within 3 business days. In the fall, gutter cleaning is booked within 1 to 2 weeks, and roof treatments run until the roof stays below 5 °C.
ÉGConfirmed by Étienne · Oct 1·11 uses in October - Gutter cleaning priceHow much is gutter cleaning?
$0.95 per foot of gutter, $9 per downspout flushed, $20 to bag and haul the debris. Most bungalows come to $170–$210 before taxes.
SLConfirmed by Sophie · Sept 15·17 uses in October - WeatherWhat if it rains?
We treat only a dry roof above 5 °C. If rain is forecast we move your visit to the next dry day, at no cost.
ÉGConfirmed by Étienne · Sept 3·4 uses in October - Pets and childrenIs it safe for my pets?
Yes. The treatment is plant-based; keep pets and children off the lawn below the roof for 2 hours while it dries.
ÉGConfirmed by Étienne · Sept 3·2 uses in October - Roof replacementDo you replace roofs?
We don't replace full roofs. If your roof is past treating, Étienne will tell you at the visit and suggest someone who does.
Drafted from 3 customers who asked this month · not used until confirmed
Never say
Guardrails the AI follows on every call, text and email for Toitures Boréal.
- 1Never quote a price that is not on the price list in force.
- 2Never say the treatment stops leaks or replaces a new roof.
- 3Never discuss warranty terms that are not in the Answers (transfer, cancellation, pro-rating).
- 4Never name or compare with a competitor.
- 5Never give a firm job date before Étienne confirms the crew.
- 6Never ask for card numbers by text.